Shipping policy

BRILIANTO will deliver the goods purchased by the User via a reputable courier company to the address provided by the User for this purpose on the order form. In the event of any omission or error in the provision of this information, BRILIANTO shall not be held liable for any inconvenience caused, and any resulting redelivery costs shall be borne by the User; this may even lead to the order being cancelled. Under no circumstances will deliveries be made to PO boxes.

Furthermore, BRILIANTO SHALL NOT BE LIABLE for any changes of address provided by the User to the courier company, nor if the person receiving the jewellery is different from the User. Likewise, if the User wishes the delivery address to be different from the billing address, they must also indicate this by email to info@brilianto.com.

Current European regulations for online purchases stipulate that the customer has a period of 14 calendar days to withdraw from the purchase; in the case of BRILIANTO, this is extended to 30 calendar days. However, the same regulations also state that the above shall not apply if the products are customised items.

BRILIANTO specialises in one-off pieces.

Various payment methods are available on the website. For transactions paid by bank transfer, the order will be processed once we have confirmed receipt of the transfer in our account. To speed up this process, customers should send proof of the transaction to info@brilianto.com so that we can track the transaction more effectively.

Deliveries are free of charge within Spain. For international deliveries, please contact us at info@brilianto.com.

The order placed by the User will be delivered to the destination within approximately the following timeframes, provided that the item purchased is in stock and is not customised:

MAINLAND SPAIN: 2–5 WORKING DAYS
WITHIN THE EUROPEAN UNION: 2–5 WORKING DAYS
REST OF THE WORLD: 2–7 WORKING DAYS

For mounted jewellery, there may be a delay in dispatch; the customer will be notified of this via the email address they provided during the purchase process.

Import taxes, duties and related customs charges may be levied once your order reaches its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country’s customs department. For further details regarding charges, please contact your local customs office.

The BRILIANTO online shop is open 24 hours a day, every day of the year; however, if an order is placed at weekends, on public holidays or after 8.00 pm on any other day, the delivery period will begin at 9.00 am on the following working day. If you have any queries, please contact our Customer Service department Monday to Friday from 9.00 am to 8.00 pm.

BRILIANTO accepts no liability for any anomalies or faults that may occur in the online system and which are beyond the company’s control (problems with internet service providers, network outages, telecommunications issues, difficulties with the buyer’s network or device, etc.). In such cases, delays in delivery shall NEVER be attributed to the company.

As shipments are carried out by a third party, BRILIANTO shall not be held liable for any delays or losses attributable to the courier company.

In the event that circumstances beyond our control prevent the order from being delivered within the established timeframe, BRILIANTO undertakes to inform the User as soon as possible of the new expected delivery date.

A delay in dispatch shall not result in the cancellation of the order or a change to its price, unless it has been caused by a lack of stock and the customer declines the alternative offered by BRILIANTO.

If delivery cannot be made because no one is available to receive the parcel at the specified address, the delivery company will provide the User with instructions on how to arrange a new delivery date.

Upon receipt, the User must check that the order matches the product ordered. If this is not the case, they must notify BRILIANTO via info@brilianto.com and return the item within a maximum of 14 calendar days.

If the customer wishes for the products to be collected by a third party, they must notify us by email, attaching a signed authorisation containing the full details of the customer and the person they wish to authorise (first name, surname, National ID or passport number).